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At Celvoria, we are committed to providing high-quality products and a satisfying shopping experience for every customer. Your satisfaction is always our priority.

We offer a 30-day free return and exchange guarantee on eligible orders. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days after receiving your order.

All return and exchange requests will be handled promptly, professionally, and with care to ensure your shopping experience remains worry-free.

How to Request a Return or Exchange

To initiate a return, exchange, or refund, please contact our customer support team within 30 days of receiving your item:

Email: support@shopcelvoria.com
Response Time: We typically respond within 24–48 hours.

When contacting us, please include your order number, the item you would like to return or exchange, and the reason for your request. Our support team will guide you through the next steps.

Please note that returned items should be unused, unwashed, undamaged, and in their original condition with tags and packaging when applicable.

For more details, please refer to our full Return & Exchange Policy.

We ship your order within 3–7 days.
Estimated delivery time: 6–12business days.

✔ Fast processing
✔ Tracked shipping available
✔ No extra fees at delivery

Once your order is shipped, you’ll receive a tracking link via email.

If you purchase multiple items, your order may be shipped in separate packages to ensure faster delivery.

View shipping policy

Q:How long is your shipping time?
A:This depends on where you are located. The shipping time to the US is about 5-9 working days and to other areas is about 7-14 working days.
Q:Where is my order now?
A:To track your order,in two waysOne of the options is to click HERE to access it,,Enter your tracking number and you can track your order.and the other is by going to https://www.17track.net/en. ,Enter your tracking number and you can track your order.
Q: What’s my tracking number?
A: After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included.
Q: What’s the status of my order?
A: Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing, and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included. To track your order, please go to https://www.17track.net/en. Enter your tracking number and you can track your order.
Q: I have not received any confirmation email.
A: For this matter, please send an email to support@shopcelvoria.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will check for you.
Q: I want to return or refund!
A: For return products or refunds, please read our Return Policy first. If you insist, please send an email to support@shopcelvoria.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will process it for you.
Q: How to apply for the discount?
A: To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the email support@shopcelvoria.com.
Q: Can I split my pre-sale and in-stock orders?
A: Yes, you can split your order by leaving a note at checkout. If you want the in-stock items shipped first, please make sure to add a note. Splitting orders will incur an additional shipping fee based on the actual costs. If no note is provided, we will ship pre-sale and in-stock items together once the pre-sale products arrive. Alternatively, you can place separate orders for the pre-sale and in-stock items.