Política de envío
At Celvoria, we are committed to providing our customers with carefully prepared products and reliable delivery service.
We carefully prepare, inspect, and package every order before shipment to ensure that your items arrive in good condition.
Delivery Time Overview
The total delivery time for your order includes two stages:
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: The time required to prepare, inspect, and pack your order before shipment.
- Shipping Time: The time required for the carrier to deliver your package after shipment.
Please note that delivery times are estimates only and may vary depending on your destination, customs clearance procedures, carrier delays, holidays, weather conditions, or other circumstances beyond our control.
Processing Time
Most orders are prepared and shipped within 3–7 business days after payment confirmation.
During this time, we carefully prepare your items, perform quality inspections, and complete packaging before shipment.
In some cases, additional preparation time may be required due to product availability, quality checks, seasonal demand, or other operational factors.
Business days do not include weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Time & Costs
Shipping time refers to the estimated carrier transit time after your order has been shipped.
United States, United Kingdom, Canada & Australia
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | $7.99 | 6–10 business days |
| Express Shipping | $15.98 | 3–5 business days |
Europe & Other International Destinations
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | $12.99 | 6–10 business days |
Estimated Total Delivery Time
Since processing time and shipping time are calculated separately:
Standard Shipping
Approximately:
10–18 business days from payment confirmation
Express Shipping
Approximately:
6–12 business days from payment confirmation
These time frames are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on destination country, customs procedures, carrier conditions, and other external factors.
Free Shipping
We offer free standard shipping on eligible orders over $89.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking information provided to monitor your order status.
If you have any questions regarding your shipment, please contact our customer service team:
Email:
Our team will respond within 24 business hours.
Multiple Items
If your order contains multiple items, your products may occasionally be shipped separately depending on product availability and fulfillment arrangements.
If you receive only part of your order, please do not worry. The remaining items will continue to be delivered separately.
Customs, Taxes, and Import Fees
International orders may be subject to customs procedures depending on the destination country.
Any applicable customs duties, taxes, or import fees required by local authorities may be the responsibility of the recipient.
Delays caused by customs inspections, clearance procedures, or local regulations are outside of Celvoria’s control.
Shipping Address Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
- Full name
- Shipping address
- Postal code
- Phone number
If an order cannot be delivered, is delayed, returned, or lost due to incorrect or incomplete information provided by the customer, Celvoria is not responsible for the resulting delays or additional shipping costs.
If you notice an error in your shipping address, please contact us as soon as possible:
We can only update shipping information before the order has been processed or shipped.
Order Changes & Cancellations
After payment confirmation, we will begin preparing your order.
If you need to change or cancel your order, please contact us as soon as possible.
Cancellation or address change requests can only be accepted before your order has been processed or shipped.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Delayed Orders
If your order appears to be delayed, please contact our customer service team first.
We will review the latest shipping information and assist you with resolving the issue as quickly as possible.
Our support team is always available to help with order-related questions.
Contact Us
If you have any questions regarding shipping or your order, please contact:
Celvoria Customer Service
Email:
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM
We usually respond within 24 business hours.