Terms of service

Last Updated: August 2026

OVERVIEW

Welcome to Celvoria.

These Terms of Service ("Terms") govern your access to and use of the Celvoria website, online store, products, and services.

The terms "we", "us", and "our" refer to:

MIRAI CLOTHING CO., LIMITED

operating under the brand name:

Celvoria

Our online store provides customers with apparel and fashion products through our website.

Our website is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 - COMPANY INFORMATION

The website and online store are operated by:

Company Name:
MIRAI CLOTHING CO., LIMITED

Brand Name:
Celvoria

Business Type:
Online retail business specializing in apparel and fashion products.

Registered Business Address:

Room 5B, 9 Lai Yip Street,
Kwun Tong, Kowloon,
Hong Kong SAR

Email:

support@shopcelvoria.com

Phone:

+86 13510648069

Business Registration Number:

79897610

SECTION 2 - WEBSITE ACCESS AND USE

By using our website, you confirm that:

You are legally capable of entering into agreements under applicable laws.
The information you provide is accurate, complete, and current.
You will use our website only for lawful purposes.

You agree not to:

Use our website for fraudulent activities.
Attempt to interfere with website security or operation.
Copy or misuse our content without permission.
Use our services in violation of applicable laws.

We reserve the right to restrict or terminate access to our website if misuse or unauthorized activity is identified.

SECTION 3 - PRODUCTS AND PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, sizing information, colors, and prices displayed on our website are accurate.

However, please note:

Colors may appear differently depending on your device settings.
Minor variations may occur due to manufacturing processes.
Product availability may change without notice.

We reserve the right to:

Update product information.
Modify product availability.
Discontinue products.
Correct pricing or description errors.

If an order is affected by a significant error, we will contact the customer and provide an appropriate solution.

SECTION 4 - ORDERS

When you place an order on our website, you agree to provide accurate and complete information.

After placing an order:

You will receive an order confirmation.
Payment must be successfully completed before order processing begins.
We will prepare and fulfill your order according to our Shipping & Delivery Policy.

We reserve the right to accept or decline an order in certain situations, including:

Suspected fraudulent activity.
Incorrect pricing information.
Product availability issues.
Errors in order information.

If we cancel or modify an order, we will notify you using the contact information provided during checkout.

SECTION 5 - ORDER CHANGES AND CANCELLATIONS

After payment confirmation, we begin preparing your order.

If you need to change your shipping information or cancel your order, please contact us as soon as possible.

Requests can only be accepted before the order has entered processing or shipment.

Once an order has been processed or shipped, cancellation requests may no longer be accepted and will be handled according to our Return & Refund Policy.

SECTION 6 - PRICES AND BILLING

All prices displayed on our website are shown in the applicable currency before checkout.

Prices, discounts, and promotions may change from time to time.

The final price charged will be the price confirmed during checkout.

Unless otherwise stated, customers are responsible for:

Applicable taxes
Customs duties
Import fees
Shipping charges

You agree to provide accurate billing and payment information when completing a purchase.

SECTION 7 - PAYMENT PROCESSING

Payments are securely processed through trusted third-party payment providers, including:

PayPal
Shopify Payments
Other available payment providers

We do not store complete payment card information.

By completing a purchase, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
You authorize the transaction amount shown at checkout.

SECTION 8 - SHIPPING AND DELIVERY

Shipping and delivery information is described in our Shipping & Delivery Policy.

Delivery times are estimates only and may be affected by:

Carrier delays
Customs clearance
Weather conditions
Holidays
Events outside of our reasonable control

Once an order has shipped, tracking information will be provided whenever available.

If you experience a delivery issue, please contact our customer service team so we can assist you.

SECTION 9 - RETURNS AND REFUNDS

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Our Return & Refund Policy explains:

Return eligibility
Return procedures
Refund processing
Damaged or incorrect item handling

By purchasing from Celvoria, you agree to follow the procedures described in our Return & Refund Policy.

SECTION 10 - INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

Brand names
Logos
Product images
Product descriptions
Website design
Graphics
Text content

is owned by MIRAI CLOTHING CO., LIMITED, Celvoria, or authorized partners.

You may not reproduce, distribute, modify, copy, or commercially use our content without prior written permission.

SECTION 11 - THIRD-PARTY SERVICES

Our website may use third-party services to support our business operations, including:

Shopify
Payment providers
Shipping providers
Analytics services
Marketing platforms

These third-party services operate according to their own terms and privacy policies.

We are not responsible for third-party websites or services that are not controlled by us.

SECTION 12 - SHOPIFY PLATFORM

Our store is hosted on Shopify.

Shopify provides the technology platform that allows us to sell products and provide ecommerce services.

However, purchases made through our website are transactions directly between customers and Celvoria.

Shopify is not responsible for products purchased, order fulfillment, refunds, or customer service matters related to transactions with Celvoria.

SECTION 13 - PRIVACY POLICY

Your personal information is collected and processed according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Our Privacy Policy explains:

What information we collect.
How we use personal information.
How we protect customer information.

SECTION 14 - CUSTOMER FEEDBACK AND REVIEWS

If you provide feedback, reviews, comments, or other content to us, you agree that:

The information provided is accurate.
You have the right to submit the content.
The content does not violate any third-party rights.

We may use customer feedback to improve our services and display reviews for marketing purposes where permitted.

SECTION 15 - ERRORS AND UPDATES

Occasionally, information on our website may contain errors, inaccuracies, or omissions.

These may relate to:

Product descriptions
Pricing
Promotions
Availability
Shipping information

We reserve the right to correct errors and update information when necessary.

SECTION 16 - DISCLAIMER

We make reasonable efforts to maintain accurate information and reliable services.

However, we do not guarantee that:

The website will always operate without interruption.
All information will always be completely accurate.
External services will always operate without delays.

Nothing in these Terms limits consumer rights provided under applicable laws.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MIRAI CLOTHING CO., LIMITED and Celvoria shall not be responsible for indirect or consequential losses arising from:

Website usage.
Third-party service interruptions.
Events outside our reasonable control.
Customer misuse of products.

This limitation does not affect rights that cannot legally be excluded.

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted according to the laws of the Hong Kong Special Administrative Region.

Any disputes arising from these Terms shall be handled according to applicable laws.

SECTION 19 - CHANGES TO THESE TERMS

We may update these Terms from time to time due to:

Changes in our business operations.
Legal requirements.
Website updates.

The latest version will always be available on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

SECTION 20 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Celvoria Customer Service

Email: