Privacy policy
Last Updated: August 2026
At Celvoria, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how MIRAI CLOTHING CO., LIMITED, operating under the brand name Celvoria, collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.
Our website and online store are powered by Shopify, which provides the technology platform that allows us to offer our products and services to customers worldwide.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
This website is operated by:
Company Name:
MIRAI CLOTHING CO., LIMITED
Brand Name:
Celvoria
Business Type:
Online retail business specializing in apparel and fashion products.
Registered Business Address:
Room 5B, 9 Lai Yip Street,
Kwun Tong, Kowloon,
Hong Kong SAR
Email:
Phone:
+86 13510648069
2. Personal Information We Collect
When you visit our website, place an order, create an account, or communicate with us, we may collect certain personal information necessary to provide our services.
The types of information we may collect include:
Contact Information
Including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order and Transaction Information
Including:
- Products purchased
- Order details
- Payment confirmation
- Transaction history
- Return or refund requests
Payment Information
Payment information is processed securely through trusted third-party payment providers.
We do not store your complete credit card numbers or sensitive payment credentials.
Device and Usage Information
Including:
- IP address
- Browser type
- Device information
- Website activity
- Pages viewed
- Cookies and similar technologies
Communication Information
Including information you provide when contacting our customer service team, such as:
- Order questions
- Return requests
- Refund requests
- Product inquiries
3. How We Collect Your Information
We collect personal information from the following sources:
Directly From You
When you:
- Place an order
- Create an account
- Subscribe to marketing emails
- Contact customer support
- Submit reviews or feedback
Automatically Through Our Website
We may automatically collect certain information through:
- Cookies
- Analytics tools
- Website technologies
- Device information
From Service Providers
We may receive information from trusted third-party service providers that support our business operations, including:
- Shopify
- Payment processors
- Shipping carriers
- Marketing platforms
4. How We Use Your Personal Information
We use your personal information for the following purposes:
Order Processing and Fulfillment
Including:
- Processing payments
- Confirming orders
- Preparing and shipping products
- Providing tracking information
- Handling returns and refunds
Customer Support
We use your information to:
- Respond to inquiries
- Assist with orders
- Resolve customer concerns
- Provide after-sales service
Website Improvement
We may use information to:
- Improve website functionality
- Analyze customer preferences
- Improve products and services
Marketing and Advertising
With your permission where required, we may use your information to:
- Send promotional emails
- Recommend products
- Provide personalized advertising
- Measure advertising performance
Security and Fraud Prevention
We may use information to:
- Verify transactions
- Detect suspicious activity
- Prevent fraud
- Protect our customers and business
5. How We Share Your Information
We may share personal information only when necessary to operate our business.
This may include:
Shopify
Our online store is powered by Shopify, which processes information required to provide website and ecommerce services.
Payment Providers
Payment information may be processed by secure payment providers, including:
- PayPal
- Shopify Payments
- Other available payment services
Shipping Providers
We may share necessary information with shipping carriers to:
- Process deliveries
- Provide tracking updates
- Complete order fulfillment
Service Providers
We may work with trusted providers for:
- Website technology
- Customer support
- Analytics
- Marketing services
We do not sell customers' personal information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand website usage
- Improve website performance
- Provide relevant advertising
You may adjust your browser settings to manage or disable cookies.
Please note that disabling cookies may affect certain website features.
7. Shopify and Third-Party Services
Our store is hosted on Shopify.
Shopify processes personal information necessary to provide ecommerce services, including website operation, security, and transaction processing.
Some third-party services may process information outside your country of residence.
These providers handle personal information according to their own privacy policies and applicable regulations.
8. International Data Transfers
Because we operate an international ecommerce business, your personal information may be transferred, stored, or processed in countries other than your own.
We take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy laws.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or storage method can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Complete transactions
- Handle customer support requests
- Resolve disputes
- Comply with legal obligations
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing your personal information
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Managing marketing communication preferences
- Objecting to certain types of processing
To exercise these rights, please contact us using the information below.
12. Marketing Communications
If you subscribe to our marketing communications, you may receive emails regarding:
- New products
- Promotions
- Special offers
- Updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
13. Children's Privacy
Our website is not intended for children under the age required by applicable laws.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Legal requirements
- Website operations
Any updates will be posted on this page with the revised date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Celvoria Customer Service
Email:
Company:
MIRAI CLOTHING CO., LIMITED
Registered Business Address:
Room 5B, 9 Lai Yip Street,
Kwun Tong, Kowloon,
Hong Kong SAR
Phone:
+86 13510648069
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM
We usually respond within 24 business hours.